ĐÁNH GIÁ MỨC ĐỘ HÀI LÒNG CỦA NGƯỜI BỆNH NGOẠI TRÚ TẠI BỆNH VIỆN DÃ CHIẾN CẤP 2 SỐ 4 VIỆT NAM THAM GIA LỰC LƯỢNG GÌN GIỮ HÒA BÌNH LIÊN HỢP QUỐC TẠI PHÁI BỘ NAM SUDAN

Abstract

Objectives: To evaluate the level of satisfaction of outpatients of Vietnam’s Level 2 Field Hospital rotation 4 in the United Nations mission in South Sudan. Methods: A cross-sectional was used with 126 UN staff patients, examined and treated as outpatients at Vietnam’s Level 2 Field Hospital rotation 4, South Sudan, in April 2023. Results: 97.61% of patients are under 40 years old, the female rate is 10.32%. The satisfaction rate about accessibility is 85.56%; the transparency of information and procedures for medical examination and treatment is 86.51%; facilities and equipment to serve patients is 80.56%; the attitude and professional capacity of medical staff is 92.59%; the service delivery result is 87.50%. Conclusion: The overall satisfaction rate of outpatients is 86.54% and meets 86.75% of the patient's expectations.